Patient Satisfaction as a Positive Nursing Outcome
Journal of Nursing Care QualityPublished 1 January 2008
Tarja Tervo‐Heikkinen, Tarja Kvist, Pirjo Partanen, Katri Vehviläinen‐Julkunen, Pirjo Aalto
Citations65
SJR quartileQ2
SJR score0.51
SNIP0.66
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TL;DR
The proportion of registered nurses, the patient-to-RN ratio, and the RNs' working years were highly related to patient satisfaction and the cut-off point for patient satisfaction.
Abstract
The purpose of this cross-sectional survey was to assess patient satisfaction and analyze its relationship to nurse staffing levels in 34 inpatient wards at 4 Finnish university hospitals. The patients were satisfied with their care in general. However, the proportion of registered nurses (RNs), the patient-to-RN ratio, and the RNs' working years were highly related to patient satisfaction. Eight patients per RN was the cut-off point for patient satisfaction.
Keywords
Health ProfessionsNursing
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