Embedded Empathy in Continuous, Interactive Health Assessment
Published 1 January 2005
Karen K. Liu, Rosalind W. Picard
Citations57
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
This paper discusses three pieces of work that illustrate that designing systems that are intentionally empathetic can play a significant role in creating a better user experience in human-computer interactions.
Abstract
As an increasing number of new technologies are turning a strong focus on health assessment applications, new engineering and design challenges emerge. Challenges such as inference, modeling, data mining, and feedback for long-term usage arise. This paper argues that embedding empathy into the design of these interactive systems can potentially be vital in the acceptance and success of these types of technologies. This paper discusses three pieces of work that illustrate that designing systems that are intentionally empathetic can play a significant role in creating a better user experience in human-computer interactions. 1.
Keywords
PsychologyComputer Science
The Journal of Nervous and Mental DiseaseValidity and Reliability of the Experience-Sampling Method
2,550 Citations1987Mihály Csíkszentmihályi, Reed Larson
Evidence for its short-and long-term reliability when used as an instrument for assessing the variables outlined above is presented and correlation between ESM measures on the one hand and physiological measures, one-time psychological tests, and behavioral indices are presented.
ACM Transactions on Computer-Human InteractionEstablishing and maintaining long-term human-computer relationships
1,259 Citations2005Timothy Bickmore, Rosalind W. Picard
The meaning of “human-computer relationship” is investigated and techniques for constructing, maintaining, and evaluating such relationships are presented, based on research in social psychology, sociolinguistics, communication and other social sciences.
PainPatients' memories of painful medical treatments: real-time and retrospective evaluations of two minimally invasive procedures
1,067 Citations1996Donald A. Redelmeier, Daniel Kahneman
It is suggested that patients' memories of painful medical procedures largely reflect the intensity of pain at the worst part and at the final part of the experience.
Relational agents : effecting change through human-computer relationships
252 Citations2003Timothy Bickmore
This work introduces a theory of Relational Agents, which are computational artifacts designed to build and maintain long-term, social-emotional relationships with their users, and provides an analysis of the types of applications in which having a human-computer relationship is advantageous to the human participant.
A context-aware experience sampling tool
180 Citations2003Stephen Intille, John Rondoni +3 more
The tool has new functionality: context-aware experience sampling, which permits researchers to acquire feedback from users in particular situations that are detected by sensors connected to a mobile computing device.
Lecture notes in computer scienceNew Perspectives on Ubiquitous Computing from Ethnographic Study of Elders with Cognitive Decline
106 Citations2003Margaret E. Morris, Jay Lundell +2 more
Key themes regarding needs and barriers to successful aging are addressed through a set of design principles which apply across the stages of cognitive decline and the design principles and technology challenges outlined in this paper may generalize to other contexts for ubiquitous computing.
Subjective Duration Assessment: An Implicit Probe for Software Usability
65 Citations2001Mary Czerwinski, Eric Horvitz +1 more
This Computer Responds to User Frustration Theory, Design, Results, and Implications
61 Citations2002Jonathan Klein, Y. Moon +1 more
Results support the prediction that the computer can undo some of the negative feelings it causes by helping a user manage his or her emotional state.
DSpace@MIT (Massachusetts Institute of Technology)Computer response to user frustration
45 Citations1998Jonathan Klein
Results demonstrate that strategic, social, emotional-content interaction with a computer by users who are experiencing frustration can help alleviate this negative state, and provide evidence that humans may benefit emotionally in the short term from computers that respond in socially appropriate ways toward their emotions.
Proceedings of the Human Factors and Ergonomics Society Annual MeetingAutomation as Caregiver; the role of Advanced Technologies in Elder Care
9 Citations2001Christopher A. Miller, W L Dewing +4 more
The central question will be how automation can be most appropriately integrated into a caregiving infrastructure so that it provides the best, most acceptable and most effective care from both the elders' and the human caregivers' perspectives.