Discovering the soul of service: the nine drivers of sustainable business success
Choice Reviews OnlinePublished 1 October 1999
Citations182
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Abstract
CONTENTS Acknowledgments Author's Note * Sustaining Success in Service Companies * Success-Sustaining Values * Leading with Values * Strategic Focus * Executional Excellence * Control of Destiny * Trust-Based Relationships * Investment in Employee Success * Acting Small * Brand Cultivation * Generosity * Lessons from World-Class Service Companies Notes Interviewees and Other Contributors Index
Keywords
Business, Management and Accounting