Employees' motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices

Abstract

This paper reports on empirical work conducted about the use and effectiveness of human-resource practices in six luxury hotels of multinational chains in Greece. The paper also explores the perceived significance of a number of job-related motivators in the luxury hotel sector and investigates the relationship between individual variables and the incentives offered to hotel employees. Strategies are suggested for developing suitable motivational programs for employees of different individual characteristics and backgrounds.