Virtual Rapport
Lecture notes in computer sciencePublished 1 January 2006
Jonathan Gratch, Anna Okhmatovskaia, Francois Lamothe, Stacy Marsella, Mathieu Morales, R. J. van der Werf
Citations230
SJR quartileQ2
SJR score0.35
SNIP0.55
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TL;DR
A system, based on psycholinguistic theory, designed to create a sense of rapport between a human speaker and virtual human listener is described and empirical evidence that it increases speaker fluency and engagement is provided.
Abstract
Effective face-to-face conversations are highly interactive. Participants respond to each other, engaging in nonconscious behavioral mimicry and backchanneling feedback. Such behaviors produce a subjective sense of rapport and are correlated with effective communication, greater liking and trust, and greater influence between participants. Creating rapport requires a tight sense-act loop that has been traditionally lacking in embodied conversational agents. Here we describe a system, based on psycholinguistic theory, designed to create a sense of rapport between a human speaker and virtual human listener. We provide empirical evidence that it increases speaker fluency and engagement.
Keywords
PsychologyComputer ScienceArts and Humanities
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