Developing Emotional Intelligence

Abstract

While EI is often seen as the integrating thread weaving consistency into organization effectiveness interventions, a measurement tool is needed to bring the concepts of Emotional Intelligence to life. The Hay 360 Emotional Competence Inventory (ECI) provides such an assessment and development tool for building EI competencies in the workplace. This article aims to inform practitioners about ECI and provide some indication as to its potential. Productivity differentials, contribution to Selection, impact on sales, and EI as the key to Leadership are considered. The article concludes from the macro‐level and considers: ‘How to develop an Emotionally Intelligent Organization’