Consumer/provider communication research: directions for development

Patient Education and CounselingPublished 23 April 2003

Gary L. Kreps, Neeraj K. Arora, David E. Nelson

DOI10.1016/s0738-3991(03)00070-3

Source URL

Citations19

SJR quartileQ1

SJR score1.24

SNIP1.37

TL;DR

This paper and this special issue of Patient Education and Counseling reviews several of the key perspectives and suggestions presented at the expert symposium on consumer/provider communication for directing future research and applications concerning consumer/Provider communication.

Abstract

Communication between health care providers and consumers is a critical part of effective health care delivery. Yet, the strategic use of interpersonal communication in health care delivery is most complex, multifaceted, and often problematic, necessitating careful study of the communication process in health care to increase understanding and help improve health communication practices. The National Cancer Institute (NCI) sponsored an expert symposium on consumer/provider communication research to examine progress and identify gaps in the research literature on doctor/patient communication. This paper and this special issue of Patient Education and Counseling reviews several of the key perspectives and suggestions presented at the symposium for directing future research and applications concerning consumer/provider communication.

Keywords

Health ProfessionsBusiness, Management and Accounting

PubMedEffective physician-patient communication and health outcomes: a review.

4,076 Citations1995Moira Stewart

The quality of communication both in the history-taking segment of the visit and during discussion of the management plan was found to influence patient health outcomes.

Social Science & MedicineDoctor-patient communication: A review of the literature

2,419 Citations1995L.M.L. Ong, J.C.J.M. de Haes +2 more

Consequences of specific physician behaviors on certain patient outcomes, namely: satisfaction, compliance/adherence to treatment, recall and understanding of information, and health status/psychiatric morbidity are described.

Medical CareMeta-analysis of Correlates of Provider Behavior in Medical Encounters

1,076 Citations1988Judith A. Hall, Debra Roter +1 more

This article summarizes the results of 41 independent studies containing correlates of objectively measured provider behaviors in medical encounters grouped a priori into the process categories of information giving, questions, competence, partnership building, and socioemotional behavior.

Social Science & MedicineInteracting with cancer patients: the significance of physicians’ communication behavior

658 Citations2003Neeraj K. Arora

A critical evaluation of existing literature on key elements of physicians' communication behavior, including interpersonal communication, information exchange, and facilitation of patient involvement in decision-making for cancer patient health outcomes is presented.

Annals of Internal MedicineCommunicating with Medical Patients

344 Citations1990

Patient Education and CounselingPatient-physician communication: A descriptive summary of the literature

285 Citations1988Debra Roter, Judith A. Hall +1 more

This paper summarizes the results of 61 independent studies containing descriptive variables from objectively measured medical encounters, identified and grouped a priori, through a process of consensual validation, into six broad categories of communication process variables: information-giving, information-seeking, partnership-building, social conversation, positive talk and negative talk.

Medical Entomology and ZoologyHealth Communication Research: A Guide to Developments and Directions

137 Citations1998Bernard K. Duffy, Lorraine D. Jackson

Annals of the International Communication AssociationThe Pervasive Role of Information in Health and Health Care: Implications for Health Communication Policy

86 Citations1988Gary Lkreps

The interpersonal and mass communication components of health and health care for consumers, providers, and administrators and an analysis of effective policy for healthcare communication are considered.

Health CommunicationThe Impact of Communication on Cancer Risk, Incidence, Morbidity, Mortality, and Quality of Life

85 Citations2003Gary L. Kreps

The influences of health communication in confronting cancer and promoting important health outcomes are examined and implications are drawn for directing informed cancer communication research and practice.

Hampton Press eBooksCommunication and health outcomes

69 Citations1995Gary L. Kreps, Dan O’Hair

The studies provided in this volume provide evidence of the pervasive influences of communication on health, health care, and health promotion, helping to validate assertions about these influences made by many health communication scholars.