Quality Information Management: The Way to a Better CompanyCulture

Abstract

Describes a case company which believes that, although a strong quality culture already exists, the quality activities resulting from that culture can be better served by improving its quality information infrastructure. Describes how the company is endeavouring constantly to improve the information needed for good decision making, and not just those affecting product manufacturing quality. Improvements in information systems are helping in decision making on all business matters and at all levels in the company.