Generating testable socio-technical systems theory
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TL;DR
Suggestions for enhancements to socio-technical systems (STS) theory are offered based on a multiyear development process to operationalize STS theory and discover its usability for practitioners addressing real-world organizational design problems.
Abstract
Suggestions for enhancements to socio-technical systems (STS) theory are offered based on a multiyear development process. First, researchers engaged in an iterative process of working with socio-technical systems (STS) and non-STS practitioners of organizational design to operationalize STS theory. Second, the operationalized theory was validated using an 86-company survey. Third, the operationalized theory was field-tested to discover its usability for practitioners addressing real-world organizational design problems.