Pricing computer services: queueing effects
Communications of the ACMPublished 1 March 1985
Haim Mendelson
Citations362
SJR quartileQ1
SJR score1.15
SNIP3.34
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TL;DR
A methodology for setting price, utilization, and capacity, taking into account the value of users' time is offered, and the implications of alternative control structures determined by the financial responsibility assigned to the data processing manager are examined.
Abstract
This article studies the effects of queueing delays, and users' related costs, on the management and control of computing resources. It offers a methodology for setting price, utilization, and capacity, taking into account the value of users' time, and it examines the implications of alternative control structures, determined by the financial responsibility assigned to the data processing manager.
Keywords
Computer ScienceBusiness, Management and Accounting
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