A Factor Analytic Study of Communication Satisfaction
Journal of Business CommunicationPublished 1 April 1977
Catherine Downs, Michael David Hazen
Citations570
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Abstract
The multidimensionality of communication satisfaction was explored in three stages. An original questionnaire was administered and factor- analyzed. On this basis, a new questionnaire was refined and administered to four different organizations in order to compare the factor structures derived from each. Finally, each of the stability factors were correlated with a global measure of job satisfaction.
Keywords
PsychologyBusiness, Management and Accounting