Use and Effects of Advanced Traveller Information Services (ATIS): A Review of the Literature

Abstract

Rapid technological developments in the field of personal communication services probe visions of a next generation in Advanced Traveller Information Services (ATIS). These technological developments provoke a renewed interest in the use and effect of such next generation ATISs among academia as well as practitioners. In order to better understand the potential use and effects of such next-generation ATISs, a thorough review is warranted of contemporary conceptual ideas and empirical findings on the use of travel information (services) and their effects on travellers' choices. This paper presents such a review and integrates behavioural determinants such as the role of decision strategies with manifest determinants such as trip contexts and socio-economic variables into a coherent framework of information acquisition and its effect on travellers' perceptions.