Emergence of innovations in services
Service Industries JournalPublished 19 May 2009
Marja Toivonen, Tiina Tuominen
Citations461
SJR quartileQ1
SJR score2.03
SNIP1.86
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
Along with the ‘servicisation’ of society, innovation in services has become a topical issue. However, analytical and detailed discussion about the nature of service innovations and their emergence is only beginning. This article aims to contribute to this discussion through a theoretical analysis supplemented with findings from two empirical case studies. The theories examined are multi-disciplinary including general service theories, general innovation theories and theories linked to new service development and innovation management. The empirical studies have been carried out in Finland in the fields of real estate and construction services and of knowledge-intensive business services.
Keywords
Business, Management and Accounting
The Knowledge-Creating Company
17,349 Citations1995Ikujiro Nonaka, Hirotaka Takeuchi
Foreign AffairsCapitalism, Socialism and Democracy
15,546 Citations1997Francis Fukuyama, Joseph A. Schumpeter
Research PolicyThe Knowledge-creating company: How Japanese companies create the dynamics of innovation
13,271 Citations1997H. Takeuchi
SSRN Electronic JournalThe Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, and the Business Cycle
7,702 Citations1934Joseph A. Schumpeter
Lecture notes in economics and mathematical systemsA New Approach to Consumer Theory
6,968 Citations1976Kelvin Lancaster
Research PolicyTechnological paradigms and technological trajectories
6,443 Citations1982Giovanni Dosi
University of Maribor digital library (University of Maribor)Managing Innovation: Integrating Technological, Market and Organizational Change
4,245 Citations1997Joe Tidd, John Bessant +1 more
Research PolicyIdentifying innovation in surveys of services: a Schumpeterian perspective
776 Citations2004Ina Drejer
Service Industries JournalKey Concepts for New Service Development
776 Citations1996Bo Edvardsson, Jan Olsson
OPAL (Open@LaTrobe) (La Trobe University)Managing Innovation: Integrating Technological, Market and Organizational Change. 3rd edition
555 Citations2005Joe Tidd, John Bessant +1 more
Sloan management reviewStrategy, Value Innovation, and the Knowledge Economy
430 Citations1999W. Chan Kim, Renée Mauborgne
Research PolicyA theoretical approach to the construction of technological output indicators
384 Citations1984P.P. Saviotti, J. S. Metcalfe
The potential applications of the framework to the development of indicators of the output of technological innovation and to the analysis of diffusion and technological substitution are outlined.
International Journal of Services Technology and ManagementInnovation as a loosely coupled system in services
345 Citations2000Jon Sundbo, Faı̈z Gallouj
The results are based on a survey of a great deal of theoretical but mostly empirical literature, including a European project called SI4S (Innovation in services and services in innovation).
Research PolicyInnovation in the Service Economy: The New Wealth of Nations
264 Citations2003María Savona
International Journal of Production EconomicsQuality in new service development: Key concepts and a frame of reference
247 Citations1997Bo Edvardsson
Economics of science, technology and innovationInnovation Systems in the Service Economy
210 Citations2000Ian Miles, Metcalfe, J. Stanley
Aaltodoc (Aalto University)Expertise as business : long-term development and future prospects of knowledge-intensive business services (KIBS)
130 Citations2004Marja Toivonen
Economics of science, technology and innovationService Innovation: What Makes it Different? Empirical Evidence from Germany
118 Citations2000Brigitte Preißl
TechnovationThe balancing of empowerment. A strategic resource based model of organizing innovation activities in service and low-tech firms
94 Citations1996Jon Sundbo
Knowledge-intensive Business Services: Processing Knowledge and Producing Innovation
77 Citations2013Faı̈z Gallouj
Series on technology ManagementOrganizing Innovation in Services
55 Citations2003Patrick A.M. Vermeulen, Wietze van der Aa
Industry and Innovation
42 Citations2018D. A. Farnie, W. O. Henderson