Knowledge management barriers: why the technology imperative seldom works

Abstract

Knowledge management has made inroads in all fields and continues to evolve as a pivotal task for companies trying to survive in today's competitive marketplace. While this recent surge is justified, many companies have yet to realize value or gain returns from their investments in information technology solutions to aid in managing knowledge. From interviews with executives responsible for knowledge management ventures as well as front-line employees using those systems, four common issues have emerged that executives need to consider while pushing IT-driven knowledge initiatives.