Designing trust into online experiences
Generate an AI Snapshot to get a quick, structured summary of this paper.
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
A ncient social traditions were designed to elicit trust during uncertain encounters, but for many users, strategic trust is difficult to generate, shaken easily, and once shaken extremely difficult to rebuild.
Abstract
article Free Access Share on Designing trust into online experiences Author: Ben Shneiderman Univ. of Maryland, College Park Univ. of Maryland, College ParkView Profile Authors Info & Claims Communications of the ACMVolume 43Issue 12Dec. 2000pp 57–59https://doi.org/10.1145/355112.355124Published:01 December 2000Publication History 238citation5,899DownloadsMetricsTotal Citations238Total Downloads5,899Last 12 Months520Last 6 weeks35 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my AlertsNew Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteView all FormatsPDF