Organising for Business Intelligence: A Framework for Aligning the Use and Development of Information

A framework is defined to align the use and development of information for Business Intelligence to contribute to the solution of problems encountered in the fit between systems’ provision and changing requirements of a growing amount of users.

Abstract

Organisations invest in Business Intelligence systems to improve their performance, provide management information and support decision-making. In practice however, Business Intelligence can be ineffective. While Business Intelligence software enables company-wide reporting, problems are encountered in the fit between systems’ provision and changing requirements of a growing amount of users. To contribute to the solution of these problems, a framework is defined to align the use and development of information for Business Intelligence. This framework has been validated using four explorative case studies of larger organisations.