The increasing importance of patient surveys
BMJPublished 18 September 1999Open access
Paul D. Cleary
Citations249
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TL;DR
A common strategy for eliciting patients' "voices" is to conduct surveys, but previous satisfaction surveys had little impact because they often did not meet minimal standards of conceptual or methodological rigour and were not designed to facilitate quality improvement efforts.
Keywords
Health ProfessionsEconomics, Econometrics and Finance
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