Patient satisfaction and the content of general practice consultations.

PubMedPublished 1 December 1983Open access

Judith L. Treadway

Citations36

TL;DR

The encouragement of verbalization of requests will result in more effective physician-patient communication and thus greater compliance in the utilization of health services, and suggest the importance of encouraging patients to express their requests.

Keywords

Social SciencesHealth Professions

New England Journal of MedicineGaps in Doctor-Patient Communication

1,006 Citations1969Vida Francis, Barbara M. Korsch +1 more

The extent to which patients' expectations from the medical visit were left unmet, lack of warmth in the doctor–patient relation, and failure to receive an explanation of diagnosis and cause of the child's illness were key factors in noncompliance.

Journal of Behavioral MedicineThe medical interview satisfaction scale: Development of a scale to measure patient perceptions of physician behavior

397 Citations1978Matthew H. Wolf, Samuel M. Putnam +2 more

The development of a scale to measure patient satisfaction with an encounter with a physician or other primary care provider is reported and the distribution of satisfaction scores is broader than that reported for other scales and approaches the normal in shape.

Annals of Internal MedicineImproved Outcomes in Hypertension After Physician Tutorials

396 Citations1976Thomas S. Inui, EDWARD L. YOURTEE +1 more

The personal physician, if he is provided with strategies for identifying the noncompliant patient and for intervening in that behavior, can apply a stimulus to his patients that results in improved compliance and better control of hypertension.

Nursing ResearchDevelopment of an Instrument to Measure Patient Satisfaction with Nurses and Nursing Care in Primary Care Settings

376 Citations1975Nancy Risser

An instrument that evaluates patient attitudes toward nurses and nursing care in a primary care setting is described and Scott's homogeneity ratios and reliability coefficients as measured by Cronbach's alpha were obtained and subscale intercorrelation coefficients were determined, but further testing of the scale for validity is needed.

PubMedThe communication of information from physician to patient: a method for increasing patient retention and satisfaction.

254 Citations1977Klea D. Bertakis

Patients are more satisfied with their physicians when they are given and retain more information about their illnesses and are able to restate what they had been told, followed by physician feedback.

Medical CareInteraction Exchange Structure and Patient Satisfaction with Medical Interviews

223 Citations1979William B. Stiles, Samuel M. Putnam +2 more

The verbal interaction between patients and physicians in 52 initial interviews in a university hospital screening clinic was studied using a new discourse coding system and patient satisfaction with the interviews was found to be associated with exchanges involving the transmission of information in particular interview segments.

Pediatric ResearchGaps in Doctor-Patient Communication: Doctor-Patient Interaction Analysis

208 Citations1971Barbara Fremon, Vida Francis Negrete +2 more

PEDIATRICSValidating the Content of Pediatric Outpatient Medical Records by Means of Tape-Recording Doctor-Patient Encounters

98 Citations1975Alan E. Zuckerman, Bárbara Starfield +2 more

Patients were more likely to know about and understand their diagnosis, and names, dosage, and intended function of their medications when this information was written in the record than when it was not.

BMJThe consultation and the therapeutic illusion.

94 Citations1978Karen Thomas

At 45 general-practice surgery sessions 200 patients in whom no definite diagnosis could be made were randomly selected and given a symptomatic diagnosis and medications, or told that they had no evidence of disease and therefore they required no treatment.

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The Journal of Nervous and Mental DiseaseEVALUATION OF THE INITIAL INTERVIEW IN A WALK-IN CLINIC

61 Citations1976Sherman Eisenthal, Aaron Lazare

The patient's perception of the clinician's utilization of the customer approach correlated positively and substantially with measures of outcome, especially feeling satisfied and helped, and the second hypothesis was supported.