Replication of Measures in Information Systems Research: The Case of IS SERVQUAL*

Decision SciencesPublished 1 June 1999Open access

William J. Kettinger, Choong C. Lee

DOI10.1111/j.1540-5915.1999.tb00912.x

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Citations84

SJR quartileQ1

SJR score1.62

SNIP1.46

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TL;DR

This response to a note appearing in this issue will address the problems with the Van Dyke et al. (1999) attempted replication of their own previous work and establish more generally an awareness in the IS field for the potential to create and accept the “illusion of replicability” when this has not really been established.

Abstract

The Information Systems (IS) discipline should recognize potential pitfalls in replication of research studies. This response to a note appearing in this issue by Van Dyke, Prybutok, and Kappelman (1999) aims to serve two purposes. First, this note will address the problems we have with the Van Dyke et al. (1999) attempted replication of our own previous work. Second, we hope it serves to establish more generally an awareness in the IS field for the potential to create and accept the “illusion of replicability” when this has not really been established.

Keywords

Decision SciencesBusiness, Management and Accounting

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