The Role of Perceived Team Effectiveness in Improving Chronic Illness Care
Medical CarePublished 19 October 2004
Stephen M. Shortell, Jill A. Marsteller, Michael Lin, Marjorie L. Pearson, Shin-Yi Wu, Peter Mendel
Citations389
SJR quartileQ1
SJR score1.57
SNIP1.38
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TL;DR
Perceived team effectiveness was consistently associated with both a greater number and depth of changes made to improve chronic illness care and the importance of developing effective teams for improving the quality of care for patients with chronic illness.
Abstract
The data suggest the importance of developing effective teams for improving the quality of care for patients with chronic illness.
Keywords
Health Professions
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