Violence at work: causes, patterns and prevention

Abstract

Introduction 1. Defining Violence at Work, Vaughan Bowie 2. Occupational violence in industrialised countries: types, incidence patterns, and 'at risk' groups of workers, Claire Mayhew 3. Causal factors of violence in the workplace: a human resource professional's perspective, A. Giles Arway 4. Developing a framework for understanding patterns of abuse and violence against businesses, Matt Hopkins 5. The process of employee violence: the building of a workplace explosion, James F. Kenny 6. Workplace violence in the United States: are there gender differences?, Shannon A. Santana and Bonnie S. Fisher 7. Prevention of violence affecting workers: a systems perspective, Mark Braverman 8. Standards for violence management training, Brodie Paterson and David Leadbetter 9. Why workplace bullying and violence are different: protecting employees from both, Oonagh Barron 10. Dealing with violence in the workplace: the experience of Canadian unions, Anthony Pizzino 11. The Assaulted Staff Action Program (ASAP): ten-year analysis of empirical findings, Raymond B. Flannery 12. Violence at work: supporting the employee, Noreen Tehrani Concluding thoughts