An institutional perspective on developing and implementing intranet‐ and internet‐based information systems
Information Systems JournalPublished 18 June 2003
Tom Butler
Citations84
SJR quartileQ1
SJR score3.60
SNIP3.12
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TL;DR
The findings illustrate that social and organizational problems similar to those that beset ‘traditional’ IS development arise in the development and implementation of web‐based IS.
Abstract
Abstract. This paper adopts a constructivist, case‐based research strategy to examine the development and implementation of intranet‐ and internet‐based information systems (IS) in a single organization. Institutional theory is used to describe, explain and understand the commitments of social actors in the development of web‐based IS. The findings illustrate that: (1) social and organizational problems similar to those that beset ‘traditional’ IS development arise in the development and implementation of web‐based IS; (2) ‘top‐down’ development and implementation strategies give rise to more conflict and change management problems than ‘bottom‐up’ approaches; and (3) fostering high levels of commitment to organizational imperatives is key to the successful development and implementation of web‐based IS.
Keywords
Social Sciences
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