Performance measurement and improvement in health care.
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TL;DR
A simple model of performance measurement is employed that focuses on issues related to the measurement of performance; the analysis and interpretation of performance information; and the action, which occurs as a consequence.
Abstract
Performance measurement is playing an increasingly important role in health care systems around the world, and many countries are designing and implementing measurement systems to achieve a range of objectives. Yet, the production of research evidence to inform practice has not kept pace with this policy development. In this paper we employ a simple model of performance measurement that focuses on issues related to the measurement of performance; the analysis and interpretation of performance information; and the action, which occurs as a consequence. The framework is used to analyse the key elements of the performance measurement process, drawing on experience and evidence from the United Kingdom. By drawing on the cross-national experience, individual health systems can learn from examples of good practice and avoid implementation errors made elsewhere.