Evaluating capacity- and demand-management decisions at a ski resort
Cornell Hotel and Restaurant Administration QuarterlyPublished 1 December 2002
Madeleine Pullman
Citations50
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Abstract
Abstract This model reveals some effective and not-so-effective ways to manipulate customers' behavior to minimize their waiting times in service queues.
Keywords
Business, Management and Accounting
Managing services : marketing, operations, and human resources
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