Managing Public Transit Strategically: A Comprehensive Approach to Strengthening Service and Monitoring Performance

Abstract

In his new book, Gordon Fielding outlines a comprehensive strategic approach to transit management that will help managers produce more efficient and effective service and confront today's transit problems head-on. Drawing on his extensive research and work in the field, Fielding shows that thinking strategically is the key to running a major public enterprise in today's competitive environment--and he provides constructive proposals for the operation and management of all public transit agencies, no matter how large or small.