Critical success factors
Planning ReviewPublished 1 April 1988
York P. Freund
Citations254
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Abstract
Critical success factors (CSFs) are the hottest management buzz words. But most managers are vague about exactly what they are, how they work, and the problems inherent in using them. This article defines critical success factors (also known as “key success factors”) and describes how one insurance company has used them successfully to fine tune its business planning.
Keywords
Business, Management and Accounting