Exit interviews in hotels: making them a more powerful management tool
International Journal of Hospitality ManagementPublished 1 June 1995
Connie Mok, Yvonne Luk
Citations20
SJR quartileQ1
SJR score2.73
SNIP2.59
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Abstract
This study was designed to investigate the exit interview procedures adopted by the hotel industry in Hong Kong, and to assess the effectiveness of exit interviews as a management tool. Thirty-nine hotels in Hong Kong participated in the study. The results indicated that exit interviews have been widely conducted in these hotels but how effective these interviews were in helping them to control employee turnover remained an unanswered question.
Keywords
Social SciencesBusiness, Management and Accounting
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It is recommended that companies conducting exit interviews either use the information obtained as a basis for identifying and alleviating problems or stop conducting them, and that they should begin to compile quantitative data on turnover costs before deciding to set up a turnover-reduction program.