Expanding Internet Access for Health Care Consumers

This article outlines how stakeholders can expand consumer Internet access by recognizing that obtaining Internet access is a challenge for many consumers and wishing to have a competitive advantage.

Abstract

Sophisticated health care consumers are beginning to use the Internet to educate themselves about their own health and manage their own care. As health care stakeholders (providers, payers, employers) feel pressure from consumers to implement Internet-related strategies, stakeholders must realize that obtaining Internet access is a challenge for many consumers. Stakeholders who expand consumer Internet access will, however, have a competitive advantage. This article outlines how stakeholders can expand consumer Internet access.