Web sites that work

Abstract

This tutorial is inspired by our observations of users struggling with web sites and our consulting work with clients who face the many challenges of web site development. We've witnessed the effects of less-than-optimal web site design and the pain it causes users. Our client work and research have given us insights into the causes of unusable designs--we've seen similar patterns of behavior in the development processes of different organizations. Many web site designers are unaware of some of the most important factors that will affect the success of their site. By teaching web designers to think differently about their work, we can introduce changes in the development process that will lead to more usable web site designs.