Computer-based Performance Measurement in SMEs: Is there any option?
International Conference on Smart Technologies and Management for Computing, Communication, Controls, Energy and MaterialsPublished 1 January 2000
Peter Kueng, Andreas Meier, Thomas Wettstein
Citations28
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TL;DR
The aim of this paper is to show that IT is an enabler in the creation of multidimensional performance measurement systems that are based on automated data collection procedures.
Abstract
Performance measurement has been recognised as a crucial element in improving business performance. The aim of this paper is to show that IT is an enabler in the creation of multidimensional performance measurement systems that are based on automated data collection procedures. Several measurement approaches are discussed and evaluated against the needs of SMEs.
Keywords
Business, Management and Accounting
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