Quality management initiatives in Europe: An empirical analysis according to their structural elements
Total Quality Management & Business ExcellencePublished 1 June 2010Open access
Leopoldo Gutiérrez, Ignacio Tamayo Torres, Vanesa Barrales‐Molina
Citations55
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
From the research, one can conclude that quality control is the simplest initiative, followed by ISO 9000 and, finally, the EFQM model and Six Sigma methodology.
Abstract
"This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management and Business Excellence on 10 June 2010, available online: http://wwww.tandfonline.com/10.1080/14783363.2010.483064."
Keywords
Decision SciencesBusiness, Management and Accounting
Journal of Marketing ResearchA Paradigm for Developing Better Measures of Marketing Constructs
12,664 Citations1979Gilbert A. Churchill
Psychological BulletinStatistical difficulties of detecting interactions and moderator effects.
3,175 Citations1993Gary H. McClelland, Charles M. Judd
It is demonstrated that the differential efficiency of experimental and field tests of interactions is also attributable to the differential residual variances of such interactions once the component main effects have been partialed out.
Strategic Management JournalTotal quality management as competitive advantage: A review and empirical study
2,658 Citations1995Thomas C. Powell
Decision SciencesAn Instrument for Measuring the Critical Factors of Quality Management
2,042 Citations1989Jayant V. Saraph, Philip G. Benson +1 more
Journal of Operations ManagementA framework for quality management research and an associated measurement instrument
1,971 Citations1994Barbara B. Flynn, Roger G. Schroeder +1 more
An emergent theory of quality management is proposed and links it to the literature, and a set of reliable and valid scales was developed that may be used by other researchers for hypothesis testing and by practitioners for assessing quality management practices in their plants and for internal and external benchmarking.
Journal of Operations ManagementThe relationship between total quality management practices and their effects on firm performance
1,883 Citations2003Hale Kaynak
Decision SciencesDevelopment and Validation of TQM Implementation Constructs
1,779 Citations1996Sanjay L. Ahire, Damodar Y. Golhar +1 more
Through a detailed analysis of the literature, this research identifies 12 constructs of integrated QM strategies and using a survey of 371 manufacturing firms, the constructs are empirically tested and validated.
Administrative Science QuarterlyTotal Quality Management: Empirical, Conceptual, and Practical Issues
1,631 Citations1995J. Richard Hackman, Ruth Wageman
Academy of Management ReviewMANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT
1,489 Citations1994James W. Dean, David E. Bowen
Decision SciencesIdentification of the Critical Factors of TQM*
1,023 Citations1996Simon A. Black, Leslie J. Porter
Journal of Operations ManagementSix Sigma: a goal‐theoretic perspective
868 Citations2002Kevin Linderman, Roger G. Schroeder +2 more
An understanding of the Six Sigma phenomena from a goal theoretic perspective is developed, after reviewing the goal theory literature and these concepts, when applied to Six Sigma, suggest some propositions for future research.
Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations
777 Citations1999Mikel Harry, Richard. Schroeder
Academy of Management ReviewDISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVE
758 Citations1994Sim B. Sitkin, Kathleen M. Sutcliffe +1 more
Academy of Management JournalTOTAL QUALITY MANAGEMENT IMPLEMENTATION AND COMPETITIVE ADVANTAGE: THE ROLE OF STRUCTURAL CONTROL AND EXPLORATION.
696 Citations2001Thomas J. Douglas, William Q. Judge
TechnometricsImplementing Six Sigma: Smarter Solutions Using Statistical Methods
683 Citations2000Martha Gardner, Forrest W. Breyfogle
Benefiting from Design of Experiments Understanding the Creation of Full and Fractional Factorial 2k DOEs Planning 2k DoEs Design and Analysis of 2kDOEs Other DOE Considerations Robust DOE Response Surface Methodology Part V S4/IEE Control Phase From DMAIC and Application Examples Short-Run and Target Control Charts Control Charting Alternatives Exponentially Weighted Moving Average and Engineering Process Control.
Management ScienceThe Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis
653 Citations2005Charles J. Corbett, María J. Montes‐Sancho +1 more
It is found that firms' decision to seek their first ISO 9000 certification was indeed followed by significant abnormal improvements in financial performance, though the exact timing and magnitude of this effect depend on the specification of the control group.
Academy of Management JournalRELATIONSHIP BETWEEN JIT AND TQM: PRACTICES AND PERFORMANCE.
639 Citations1995Barbara B. Flynn, Sadao Sakakibara +1 more
Journal of Operations ManagementMeta‐analysis of the relationship between quality management practices and firm performance—implications for quality management theory development
591 Citations2005Anand Nair
A meta-analysis of correlation approach is used and the results support many hypothesized relationships and also point towards the presence of moderating factors in almost all QM practice-performance relationships.
International Journal of Quality & Reliability ManagementThe relationship between TQM practices, quality performance, and innovation performance
580 Citations2003Daniel Prajogo, Amrik S. Sohal
Decision SciencesA Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings*
503 Citations1995John C. Anderson, Manus Rungtusanatham +2 more
The results of an exploratory empirical analysis of an articulated theory of quality management underlying the Deming Management Method are reported, and a number of new relationships which have not heretofore been proposed are suggested.
International Journal of Quality & Reliability ManagementAn investigation of the total quality management survey based research published between 1989 and 2000
442 Citations2002Ismail Sila, Maling Ebrahimpour
MIS QuarterlyQuality Management in Systems Development: An Organizational System Perspective1
440 Citations2000T. Ravichandran, Arun Rai
It is suggested that all elements of the organizational system need to be developed in order to attain quality goals and that piecemeal adoption of select quality management practices are unlikely to be effective.
Production and Operations ManagementWHY FIRMS SEEK ISO 9000 CERTIFICATION: REGULATORY COMPLIANCE OR COMPETITIVE ADVANTAGE?
423 Citations1999Shannon W. Anderson, Jennifer Daly +1 more
Academy of Management ReviewTHE CONTRIBUTIONS OF TOTAL QUALITY MANAGEMENT TO A THEORY OF WORK PERFORMANCE
377 Citations1994David A. Waldman
TechnometricsSix Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations
358 Citations2001Melvin Alexander
Six Sigma provides a good nontechnical overview of the Six Sigma strategy directed toward business professionals and reminds managers that managers not only need to become more literate in statistics but also to communicate statistical information in a format that makes it usable, so people can extrapolate key data and apply it to their day-to-day work.
Journal of Operations ManagementAchieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000
343 Citations2005Eitan Naveh, Alfred A. Marcus
Investigating the effects of implementing the international standard ISO 9000 on measures of business and operating performance indicated that while the installation stage was necessary to successfully implement ISO 9000, organizations achieved a distinct operating advantage when they used it in daily practice and as a catalyst for change.
International Journal of Quality & Reliability ManagementSmaller enterprises’ experiences with ISO 9000
291 Citations1998Alan Brown, Ton van der Wiele +1 more
International Journal of Quality & Reliability ManagementTotal quality management, ISO 9000 certification and performance improvement
266 Citations2000Hongyi Sun
Total Quality ManagementA framework for international quality management research: Development and validation of a measurement instrument
264 Citations1999Suhasini Subba Rao, Luis E. Solís +1 more
Total Quality ManagementA causal model for employee satisfaction
263 Citations2000Jacob Eskildsen, Jens J. Dahlgaard
Journal of Applied PsychologyModerated regression analysis and Likert scales: Too coarse for comfort.
261 Citations1992Craig J. Russell, Philip Bobko
Measuring Business ExcellencePerformance measurement tools: the Balanced Scorecard and the EFQM Excellence Model
256 Citations2003Somchai Wongrassamee, John Simmons +1 more
It is concluded that it is difficult to find a perfect match between a company and a performance measurement framework and that further research should concentrate on how to implement strategic performance frameworks effectively in specific types of organization.
TechnometricsImplementing Six Sigma: Smarter Solutions Using Statistical Methods
229 Citations2000Martha Gardner
This well-written introductory book on DOE covers most of the bases and is easy to read and full of practical advice.
Total Quality ManagementDoes ISO 9000 have an effect on quality management practices? An international empirical study
214 Citations1997S. Subba Rao, T. S. Ragu‐Nathan +1 more
International Journal of Operations & Production ManagementAn empirical study of the ISO 9000 standards’ contribution towards total quality management
208 Citations2001Katerina Gotzamani, George Tsiotras
The results of an empirical study on the contribution of ISO 9000 standards towards total quality management (TQM) are presented, showing the certified companies’ performance improvement in the basic elements of each category, and revealing their strengths and weaknesses on their way to TQM.
Total Quality Management & Business ExcellenceRelationships between the EFQM model criteria: a study in Spanish universities
206 Citations2005Arturo Calvo‐Mora, Antonio Genaro Leal Millán +1 more
The results from the analysis of the measurement and structural model support the reliability and validity of the European Excellence Model as a reference framework for the implementation, evaluation and improvement of quality in the area of higher education.
International Journal of Quality & Reliability ManagementA study of the relationships between the Baldrige categories
188 Citations2001Gertrude P. Pannirselvam, Lisa A. Ferguson
International Journal of Quality & Reliability ManagementAn Evaluation of the Effects of Quality Improvement Activities on Business Performance
184 Citations1994Robin Mann, Dennis Kehoe
International Journal of Quality & Reliability ManagementModelling project management performance
169 Citations2003David Bryde
Journal of Management StudiesDeveloping Co‐operative Buyer–Supplier Relationships: A Case Study of Toyota
159 Citations1998Kim Langfield‐Smith, Michelle Greenwood
Total Quality Management & Business ExcellenceTotal Quality Management, strategic orientation and organizational performance: the case of Spanish companies
144 Citations2006Marı́a del Mar Fuentes Fuentes, Francisco Javier Lloréns Montes +1 more
International Journal of Quality & Reliability ManagementSelf‐assessment practices in large organisations
120 Citations2002Peter Samuelsson, Lars‐Erik Nilsson
Total Quality Management & Business ExcellenceUsing the six-sigma metric to measure and improve the performance of a supply chain
119 Citations2003Tirthankar Dasgupta
A structured methodology, with which the performance of a supply chain and its entities can be effectively measured, monitored and improved with the help of the six-sigma metrics is presented.
Total Quality ManagementDeployment of Six Sigma methodology in Human Resource function: A case study
115 Citations2000Bill Wyper, Alan Harrison
The case study presents deployment of Six Sigma in Human Resources (HR) central function that provides service to 1400 employees in four business divisions and other central support functions on one site of an engineering company that employs 8000 people globally in 20 diVerent locations.
Managing Service QualityManaging change: a barrier to TQM implementation in service industries
111 Citations2005Ziaul Huq
The TQM JournalISO 9000 and TQM: are they complementary or contradictory to each other?
108 Citations2003Hesham Magd, Adrienne Curry
Total Quality ManagementWidening the Six Sigma concept: An approach to improve organizational learning
107 Citations2002Håkan Wiklund, Pia Sandvik Wiklund
The TQM JournalTotal quality management adoption: revisiting the levels
107 Citations1997B.G. Dale, David Lascelles
International Journal of Quality & Reliability ManagementPerceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience
106 Citations2005Ton van der Wiele, Jos van Iwaarden +2 more
Quality Management JournalQuality-Driven Change and its Effects on Financial Performance
106 Citations1998Robert Handfield, Soumen Ghosh +1 more
Total Quality Management & Business ExcellenceSix Sigma and competitive advantage
101 Citations2006Jeroen de Mast
International Journal of Quality & Reliability ManagementCustomer satisfaction measurement and analysis using six sigma
100 Citations1995Ravi S. Behara, Gwen Fontenot +1 more
Total Quality Management & Business ExcellenceHow Quality Management models influence company results–Conclusions of an empirical study based on the Delphi method
96 Citations2006Iñaki Heras Saizarbitoria
The authors analyse the influence on companies' performance of the two most important models for Quality Management practice popularized in Europe in recent years–the ISO 9000 and the EFQM models–based on a qualitative survey carried out using the Delphi method.
International Journal of Production ResearchSelf-assessment of excellence: An application of the evidential reasoning approach
94 Citations2001Jianbo Yang, B.G. Dale +1 more
Total Quality Management & Business ExcellenceSix Sigma—Strategy for Organizational Excellence
89 Citations2004Sunil Thawani
The TQM JournalHow improving quality improves supply chain management: empirical study
89 Citations2005Martí Casadesús Fa, Rodolfo de Castro Vila
Total Quality ManagementAttitudes to self-assessment and quality awards: A study in small and medium-sized companies
87 Citations1998N. Wilkes, B.G. Dale
Total Quality Management & Business ExcellenceSix sigma management activities and their influence on corporate competitiveness
87 Citations2006Kun-Chang Lee, Bong Jun Choi
International Journal of Quality & Reliability ManagementThe criterion weights of the EFQM excellence model
85 Citations2001Jacob Eskildsen, Kai Kristensen +1 more
International Journal of Quality & Reliability ManagementCustomer‐centric six sigma quality and reliability management
82 Citations2003Chu‐Hua Kuei, Christian N. Madu
International Journal of Quality & Reliability ManagementAn integrated framework for post‐ISO 9000 quality development
79 Citations2000Manoochehr Najmi, Dennis Kehoe
California Management ReviewTotal Quality Management in a Small, High-Technology Company
78 Citations1993Michael J. Price, Ellison Chen
Academy of Management PerspectivesQuality value-chain: a meta-synthesis of frontiers of quality movement
78 Citations1993R. Ray Gehani
Total Quality Management & Business ExcellenceSix Sigma and management theory: Processes, content and effectiveness
77 Citations2006Francisco Javier Lloréns Montes, Luis Miguel Molina Fernández
It is suggested that there is a great deal of similarity in the prescriptions of Six Sigma and management theory and various behavioral and work processes are key to achieving these aspirations.
The TQM JournalBest practices of selected Greek organizations on their road to business excellence
73 Citations2005Fotis Vouzas, Katerina Gotzamani
Managerial Auditing JournalImpact of ISO 9000 registration on company performance
71 Citations2004Kamal Naser, Yusuf Karbhari +1 more
Journal of Management StudiesTheorizing TQM: An Austrian and Evolutionary Economics Interpretation
71 Citations2000Todd H. Chiles, Thomas Y. Choi
Human Factors and Ergonomics in Manufacturing & Service IndustriesAn empirical analysis of effective TQM implementation in the Hong Kong electronics manufacturing industry
70 Citations1999Danny C. K. Ho, Vincent G. Duffy +1 more
Total Quality Management & Business ExcellenceSix-Sigma and the Revival of TQM
69 Citations2006Forrest B. Green
International Journal of Productivity and Performance ManagementThe implications of the new ISO 9000:2000 standards for certified organizations
64 Citations2005Katerina Gotzamani
International Journal of Operations & Production ManagementManaging quality: critical links and a contingency model
64 Citations2000Germaine H. Saad, Samia Siha
The contingency model developed provides a basis for advancing both theory and practice for managing quality and to help reduce the deviations between the desired and the actual outcomes of quality programs.
Measuring Business ExcellenceHow can ISO 9000:2000 help companies achieve excellence?
62 Citations2002Louise Boulter, Tony Bendell
Total Quality Management & Business ExcellenceImpact of Six Sigma implementation on stock price performance
61 Citations2003T.N. Goh, Pei-Chin Low +2 more
International Journal of Quality & Reliability ManagementA roadmap to implementing ISO 9000
54 Citations1996Jaideep Motwani, Ashok Kumar +1 more
An overview of the key concepts underlying the quality management and quality assurance standards that have come to be known as the “ISO 9000 series” is offered.
The TQM JournalUnderstanding the difficulties of implementing quality management in Yemen
54 Citations2002Y. Al‐Zamany, S. Hoddell +1 more
Journal of Business EthicsA Phase-wise Development Approach to Business Excellence: Towards an Innovative, Stakeholder-oriented Assessment Tool for Organizational Excellence and CSR
54 Citations2004Marcel van Marrewijk, I.S. Wuisman +4 more
Total Quality ManagementBest practice in business excellence
52 Citations2002John S. Oakland, Steve Tanner +1 more
Managerial Auditing JournalImplementing the EFQM excellence model in a local authority
49 Citations2003Carol V. R. George, Fraser Cooper +1 more
Total Quality Management & Business ExcellenceTop management: A threat or an opportunity to TQM?
48 Citations2005Ebrahim Soltani
The TQM JournalStriving for excellence: how self‐assessment using the Business Excellence Model can result in step improvements in all areas of business activities
46 Citations1996Kevin Shergold, Deborah M. Reed
Total Quality Management & Business ExcellenceThe EFQM-model and work motivation
46 Citations2006Christian Ehrlich
Journal of Change ManagementUsing the EFQM Excellence Model as a framework for improvement and change
44 Citations2001Martin Sandbrook
Total Quality ManagementThe reaction of the Portuguese stock market to ISO 9000 certification
43 Citations2002Gabriela Beirão, José António Sarsfield Cabral
Managing Service QualityThe impact of the ISO 9000:2000 quality standards in small software firms
42 Citations2002Rodney McAdam, Frances Fulton
There is a significant opportunity for improvement in the software industry and for the incidence of large‐scale project failure to be diminished, as there is a perception in the industry that effective quality‐management systems can play a key role in improving both operational and strategic business performance.
Management DecisionThe role of the business excellence model in operational and strategic decision making
42 Citations2002Denis Leonard, Rodney McAdam
Journal of Organizational ExcellenceAt Raytheon Six Sigma works, too, to improve HR management processes
39 Citations2003Sally Lanyon
Raytheon has employed Six Sigma, traditionally used for improving manufacturing processes, as a broad tool for creating customer value and changing culture, with the added benefit of enhancing HR's role as a full business partner with the line organization.
International Journal of Quality & Reliability ManagementAn examination of ISO 9000 registration practices of American, German and Japanese firms operating in the USA
39 Citations1996Barbara E. Withers, Maling Ebrahimpour
Quality EngineeringA Relationship Between Six Sigma and ISO 9000:2000
38 Citations2005Razvan Lupan, Ioan C. Bacivarof +2 more
Total Quality ManagementDevelopment of an Expert System for implementation of ISO 9000 quality systems
33 Citations1999Mohammed Khurshid Khan
A Gauging Absence of Prerequisites (GAP) analysis Expert System for ISO 9000 implementation by using an Expert System Shell called CRYSTAL 4.
Journal of Quality ManagementConceptualizing organizational implementation and practice of statistical process control
31 Citations1997Manus Rungtusanatham, John Anderson +1 more
Various definitional perspectives on organizational efforts to implement and practice SPC are provided, culminating in the proposition of the construct, SPC Implementation/ Practice, and its nominal definition.
Quality Management JournalTotal Quality Management in Firms: Evidence from Spain
28 Citations2004Javier García‐Bernal, Ana Gargallo Castel +2 more
Total Quality Management & Business ExcellenceFactors influencing Turkish textile companies' satisfaction with ISO 9000
23 Citations2005Fethi Çalışır, Osman Kulak +1 more
Quality Management JournalTotal Quality Strategies in Industry: The Experience of Two Multinationals in Brazil
23 Citations1994T. Diana Lv.A. de Macedo-Soares, Sérgio G. R. Chamarte
Total Quality ManagementApplication of the ISO 9000 standards of quality management in professional services: An information sector case
22 Citations1995Carl Gustav Johannsen
The purpose is not to give a plain answer like 'yes' or 'no' to the question of the relevance of ISO 9000 certification in libraries and information centres, but to present a framework for analyzing and evaluating the validity of the criticism.
Measuring Business ExcellenceThe implications of the changes to ISO 9000 for organisational excellence
19 Citations2000Tony Bendell
Comptabilité - Contrôle - AuditValue Measurement and Value Creation Models in Europe and the US: A Comparison of the EFQM Excellence Model and the Baldrige Award Criteria
16 Citations2002Brigitte Oger, Davis E. Platt
…