3. The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction, Return Intentions, and Firm Performance
Cornell University Press eBooksPublished 14 May 2019
Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink
Citations2
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Abstract
3. The Relationship of Service Providers’ Perceptions of Service Climate to Guest Satisfaction, Return Intentions, and Firm Performance was published in The Next Frontier of Restaurant Management on page 54.
Keywords
Business, Management and Accounting