Knowledge and Competence Management: Ericsson Business Consulting
Generate an AI Snapshot to get a quick, structured summary of this paper.
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
A new knowledge and competence management initiative at Ericsson Business Consulting (EBC) which uses an intranet as its main means of implementation and the author shows how the development of the EBC business unit reflects the company's recognition of the need for more globalization in business processes, culture, and knowledge-sharing.
Abstract
This article describes a new knowledge and competence management initiative at Ericsson Business Consulting (EBC) which uses an intranet as its main means of implementation. Telecoms giant Ericsson has traditionally been decentralized and technology‐minded to a degree rare even among technology multinationals, and the author shows how the development of the EBC business unit reflects the company’s recognition of the need for more globalization in business processes, culture, and knowledge‐sharing. He concludes by discussing the problems faced by EBC in its first year and the learning points for other businesses.