The use, operation, and control of the small business computer

Levels of satisfaction with the ability of computer systems to provide information and better products and services are revealed and satisfaction with existing hardware, personnel, and computer programs is reported.

Abstract

For the small business, the hope and promise of computerization is no longer a dream. It is reality. The overall purpose of this article is to explore the use, operation, and control of the small business computer. The article also reports the results of a survey indicating the perceptions of directors of Small Business Institutes (SBI) on the use, operation, and control of the small business computer. Routine processing, information, and decision support systems are explored. The impact of computer training and education and important staffing levels are discussed. Levels of satisfaction with the ability of computer systems to provide information and better products and services are also revealed. Satisfaction with existing hardware, personnel, and computer programs is also reported.