The total quality culture
Work StudyPublished 1 May 1992
Shirley Daniels
Citations16
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Abstract
Considers how much total quality management has actually been implemented in organizations. Finds great disparities between the progress towards TQM and the progress towards BS5750 (the quality system accreditation system). Argues that whereas BS5750 is procedurally based approach, TQM is a culturally based approach; it is always easier to change procedures than to change culture.
Keywords
Business, Management and Accounting