Hospitality Managers' Stress and Quality of Life: Recommendations for Change

Abstract

A recent investigation conducted by the authors showed that hospitality man agers reported significantly greater stress and careerinterference with theirpersonal and family life, as well as an overall lower quality of life, in comparison with non- hospitality managers. Outlined in this paper are recommendations for better stress management and improvement of hospitality managers' life satisfaction. These include delegation and sharing of responsibilities and authority with staff, helping employees to be more responsible for theirperformance, utilizing a Manageron Duty (MOD) concept of organizational management (especially in non-guest contact areas), implementing fundamental institutional changes in scheduling, building internal support systems formanagers and employees, and encouraging managers and employees to take advantage of educational and therapeutic opportunities available to them in their region.