Outsourcing in Client/Server Environments

Selectively outsourcing nonstrategic client/server tasks that are not performed cost–effectively in–house helps IT managers close the skills gap and improve productivity, reduce costs, and focus on core competencies and initiatives.

Abstract

Abstract The growing heterogeneity of client/server environments and current state of tool immaturity challenge the skills of IT organizations while increasing management and support costs. Selectively outsourcing nonstrategic client/server tasks that are not performed cost–effectively in–house helps IT managers close the skills gap and improve productivity, reduce costs, and focus on core competencies and initiatives. Additional informationNotes on contributorsJoel Gerston Joel Gerston is product marketing manager of the operations services division at the Hewlett–Packard Co. in Mountain View CA.