Open data in Service design
Electronic Journal of e-GovernmentPublished 1 December 2014Open access
Muriel Foulonneau, Slim Turki, Géradine Vidou, Sébastien Martin
Citations9
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
An analysis of the creation of services from two open data platforms, in the UK and in Singapore, and the roles that the (open) data can have in the design of services based on a theoretical framework of service innovation are explored.
Abstract
Abstract: This paper proposes a review of the current approaches to encouraging the creation of services based on data, and an analysis of the creation of services from two open data platforms, in the UK and in Singapore. It also explores the roles that the (open) data can have in the design of services based on a theoretical framework of service innovation. Data can play different roles: (i) the service is based on data, (2) the service uses data as a resource, and (3) the service is validated or enriched with data but the data is not directly used or is not directly visible in the service. This offers new opportunities for the reuse of data and suggests a different approach to measuring the impact of opening datasets beyond the mere number of services created.
Keywords
Social SciencesDecision Sciences
PubMedZero defections: quality comes to services.
5,297 Citations1990Frederick F. Reichheld, W. Earl Sasser
Defection rates are not just a measure of service quality; they are also a guide for achieving it; by listening to the reasons why customers defect, managers learn exactly where the company is falling short and where to direct their resources.
Synthesis lectures on the semantic webLinked Data: Evolving the Web into a Global Data Space
1,629 Citations2011Tom Heath, Christian Bizer
This Synthesis lecture provides readers with a detailed technical introduction to Linked Data, including coverage of relevant aspects of Web architecture, as the basis for application development, research or further study.
E-Government in Digital Era: Concept, Practice, and Development
666 Citations2002Zhiyuan Fang
Governments worldwide are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services, information and knowledge through information and communication technologies.
Government Information QuarterlyE-government maturity models: Extension of the Layne and Lee model
664 Citations2006Kim Viborg Andersen, Helle Zinner Henriksen
The article proposes a reorientation of the e- government maturity models by focusing IT applications to improve the core activities and bring end-users as the key stakeholders for future e-government investments.
Government Information QuarterlyUnderstanding the complexity of electronic government: Implications from the digital divide literature
465 Citations2008Natalie Helbig, J. Ramón Gil-García +1 more
It is argued that e-government and digital divide research have been relatively disconnected and important intersections exist between the two and these intersections may be useful to explain some of the failures in e- government projects and policies.
European Journal of Information Systemse-Government information systems: Evaluation-led design for public value and client trust
308 Citations2007Mike Grimsley, Anthony Meehan
An evaluative design framework for e-Government projects that complements traditional approaches to IS evaluation is developed based upon Moor's concept of public value, which focuses upon citizens' and clients' experiences of service provision and service outcomes as contributors to the formation of public trust.
Journal of theoretical and applied electronic commerce researchData-Driven Innovation through Open Government Data
285 Citations2014Thorhildur Jetzek, Michel Avital +1 more
A critical realist approach is applied to a case study analysis to uncover the mechanisms that can explain how data is transformed to value in the case of Opower, a pioneer in using and transforming data to induce a behavioral change that has resulted in a considerable reduction in energy use over the last six years.
Journal of Services MarketingService quality attributes and choice behaviour
234 Citations1993Michael D. Richard, Arthur W. Allaway
International Journal of Public Sector ManagementCitizens' attitudes towards e‐government and e‐governance: a UK study
177 Citations2008Ailsa Kolsaker, Liz Lee‐Kelley
Findings indicate that whilst interest in e‐government is generally low overall, users appreciate personalisation, user‐friendliness and the ability to communicate, and those using e‐ government frequently are more positive than other groups.
From Open Data to Open Innovation Strategies: Creating E-Services Using Open Government Data
140 Citations2013Calvin M. L. Chan
Preliminary findings indicate that open innovation can be gainfully employed to realize the underlying motivation of open data initiatives.
HAL (Le Centre pour la Communication Scientifique Directe)Risk analysis to overcome barriers to open data
85 Citations2013Sébastien Martin, Foulonneau, M. +1 more
Lecture notes in business information processingHow Open Data Are Turned into Services?
42 Citations2014Muriel Foulonneau, Sébastien Martin +1 more
This paper studies the development of services based on open data and means to make the data opening process more effective and assesses the number and impact of the services created based on those data.
Communications in computer and information science1-5 Stars: Metadata on the Openness Level of Open Data Sets in Europe
27 Citations2013Sébastien Martin, Muriel Foulonneau +1 more
The quality of a sample of metadata properties is identified, which are critical to enable data reuse and the stated level of data openness is studied, using the Tim Berners-Lee's five star evaluation scale.
Transforming Government People Process and PolicyEvaluative design of e‐government projects
25 Citations2007Mike Grimsley, Anthony Meehan +1 more
A framework supporting the design and evaluation of e‐government projects, especially those involving voluntary and community organisations, featuring four forms of community capital: infrastructural, environmental, human and social.
Reusing textual resources in educational assessment: adding text readability metrics to learning metadata
1 Citations2013Muriel Foulonneau, Eric Ras +2 more
Metadata for assessment items is presented, a component available as a Web service to assign metrics related to text readability is developed and readability metrics are introduced.