Understanding User-Web Interactions via Web Analytics
Synthesis lectures on information concepts, retrieval, and servicesPublished 1 January 2009
Bernard J. Jansen
Citations79
SJR quartileQ4
SJR score0.12
SNIP0.00
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
This lecture presents an overview of the Web analytics process, with a focus on providing insight and actionable outcomes from collecting and analyzing Internet data. The lecture first provides an ove
Keywords
Computer Science
Information Systems ResearchApplying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
3,192 Citations2002Marios Koufaris
This study examines how emotional and cognitive responses to visiting a Web-based store for the first time can influence online consumers' intention to return and their likelihood to make unplanned purchases.
The Journal of Economic PerspectivesWhat Do Laboratory Experiments Measuring Social Preferences Reveal About the Real World?
2,696 Citations2007Steven D. Levitt, John A. List
Public Opinion QuarterlyWeb Surveys
2,066 Citations2000Mick P. Couper
By offering a typology of Web survey designs, the intent of this article is to facilitate the task of evaluating and improving Web surveys.
Information Systems ResearchThe Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
1,972 Citations2002Vicki McKinney, Kanghyun Yoon +1 more
This paper separates Web site quality into information quality (IQ) and system quality (SQ), and proposes nine key constructs for Web-customer satisfaction, and indicates that the proposed metrics have a relatively high degree of validity and reliability.
Thinking About Answers: The Application of Cognitive Processes to Survey Methodology
1,589 Citations1995Seymour Sudman, Norman M. Bradburn +1 more
Accurately interpreting clickthrough data as implicit feedback
1,383 Citations2005Thorsten Joachims, Laura Granka +3 more
It is concluded that clicks are informative but biased, and while this makes the interpretation of clicks as absolute relevance judgments difficult, it is shown that relative preferences derived from clicks are reasonably accurate on average.
Information Processing & ManagementReal life, real users, and real needs: a study and analysis of user queries on the web
1,318 Citations2000Bernard J. Jansen, Amanda Spink +1 more
A failure analysis was conducted, identifying trends among user mistakes, and a summary of findings and a discussion of the implications of these findings were concluded.
ACM SIGIR ForumAnalysis of a very large web search engine query log
1,159 Citations1999Craig Silverstein, Hannes Marais +2 more
It is shown that web users type in short queries, mostly look at the first 10 results only, and seldom modify the query, suggesting that traditional information retrieval techniques may not work well for answering web search requests.
Improving Survey Questions: Design and Evaluation
1,140 Citations1995Floyd J. Fowler
Understanding user goals in web search
934 Citations2004Daniel E. Rose, Danny Levinson
A framework for understanding the underlying goals of user searches is described and the experience in using the framework to manually classify queries from a web search engine is illustrated.
Information Processing & ManagementHow are we searching the World Wide Web? A comparison of nine search engine transaction logs
801 Citations2005Bernard J. Jansen, Amanda Spink
A log sawing and transport system for relatively small logs has an infeed and loading station where logs are positioned in a centering device for aligning the logs with respect to the saws.
Computer NetworksWeb search behavior of Internet experts and newbies
644 Citations2000Christoph Hölscher, Gerhard Strube
It is found that while successful search performance requires the combination of the two types of expertise, specific strategies directly related to Web experience or domain knowledge can be identified.
Public Opinion QuarterlyResponse Effects in the Electronic Survey
567 Citations1986Sara Kiesler, Lee Sproull
An experimental sample survey on health attitudes, behaviors, and personal traits using two forms of administra- tion: electronic and paper mail found closed-end responses in the electronic survey were less socially desirable and tended to be more extreme than were response in the paper survey.
The Survey Handbook
536 Citations2003Arlène Fink
Journal of Retailing and Consumer ServicesApparel retailers: website quality dimensions and satisfaction
515 Citations2003So-Young Kim, Leslie Stoel
ACM Computing SurveysExtracting usability information from user interface events
476 Citations2000David M. Hilbert, David Redmiles
This survey examines computer-aided techniques used by HCI practitioners and researchers to extract usability-related information from user interface events and provides a conceptual evaluation to help identify some of the relative merits and drawbacks of the various classes of approaches.
Computers in Human BehaviorDesigning website attributes to induce experiential encounters
455 Citations2003Ming‐Hui Huang
The results presented here support the proposal that, as an information-laden medium, a successful website must be able to use its attributes to satisfy both the information and entertainment needs of users.
Journal of the American Society for Information Science and TechnologyA review of Web searching studies and a framework for future research
414 Citations2001Bernard J. Jansen, Udo W. Pooch
The results from published studies of Web searching are reviewed and the searching characteristics of Web users are compared and contrasted with users of traditional information retrieval and online public access systems to discover if there is a need for more studies that focus predominantly or exclusively on Web searching.
Clustering user queries of a search engine
409 Citations2001Ji-Rong Wen, Jian‐Yun Nie +1 more
The attempt to cluster similar queries according to their contents as well as user logs is described, and preliminary results show that the resulting clusters provide useful information for FAQ identification.
International Journal of Hospitality ManagementConceptualizing Web site quality and its consequences in the lodging industry
334 Citations2003Miyoung Jeong, Haemoon Oh +1 more
This study conceptualizes Web sitequality and proposes information satisfaction and purchase-related behavioral intentions as potential consequences of Web site quality in the lodging industry.
Information science and knowledge managementWeb Search: Public Searching of the Web
306 Citations2005Amanda Spink, Bernard J. Jansen
The authors provide an examination of Web searching from multiple levels of analysis, from theoretical overview to detailed study of term usage, and integrate these different level of analysis into a coherent picture of how people locate information on the Web using search engines.
Hourly analysis of a very large topically categorized web query log
305 Citations2004Steven M. Beitzel, Eric C. Jensen +3 more
It is shown that query traffic from particular topical categories differs both from the query stream as a whole and from other categories, which is relevant to the development of enhanced query disambiguation, routing, and caching algorithms.
Elsevier eBooksMETHODOLOGY MATTERS: DOING RESEARCH IN THE BEHAVIORAL and SOCIAL SCIENCES
291 Citations1995Joseph E. McGrath
This chapter focuses on the tools with which researchers in the social and behavioral sciences go about doing research and presents some of the inherent limits, as well as the potential strengths, of various features of the research process by which behavioral and social scientists do research.
Library & Information Science ResearchSearch log analysis: What it is, what's been done, how to do it
281 Citations2006Bernard J. Jansen
A review and foundation for conducting Web search transaction log analysis consisting of three stages, which are collection, preparation, and analysis is presented and suggestions are provided on ways to leverage the strengths of, while addressing the limitations of, transaction logs for Web-searching research.
Journal of the American Society for Information Science and TechnologyRelevant term suggestion in interactive web search based on contextual information in query session logs
243 Citations2003Chien‐Kang Huang, Lee‐Feng Chien +1 more
Experimental results show that the proposed approach to relevant term extraction and term suggestion can provide organized and highly relevant terms, and can exploit the contextual information in a user's query session to make more effective suggestions.
Academy of Management JournalUSING ELECTRONIC MAIL FOR DATA COLLECTION IN ORGANIZATIONAL RESEARCH.
229 Citations1986Lee Sproull
Synthesis lectures on information concepts, retrieval, and servicesIntroduction to Webometrics: Quantitative Web Research for the Social Sciences
221 Citations2009Mike Thelwall
Journal of the American Society for Information Science and TechnologyBeyond logs and surveys: In‐depth measures of people's web use skills
211 Citations2002Eszter Hargittai
This article describes the methodology in detail, and suggests that a mix of survey instruments and in-person observations can yield the type of rich data set that is necessary to understand in depth the differences in people's information retrieval behavior online.
The impact of caching on search engines
208 Citations2007Ricardo Baeza‐Yates, Aristides Gionis +4 more
Using a query log spanning a whole year, a new algorithm is proposed for static caching of posting lists, which outperforms previous methods and can achieve higher hit rates than caching query answers.
Library Hi TechThe history and development of transaction log analysis
195 Citations1993Thomas A. Peters
An overview of the history and development of transaction log analysis (TLA) in library and information science research is presented to provide an accurate sense of the development of all applications.
Foundations and Trends® in Information RetrievalMining Query Logs: Turning Search Usage Data into Knowledge
194 Citations2009Fabrizio Silvestri
This survey is on introducing to the discipline of query mining by showing its foundations and by analyzing the basic algorithms and techniques that are used to extract useful knowledge from this (potentially) infinite source of information.
Information Processing & ManagementCombining evidence for automatic Web session identification
190 Citations2002Daqing He, Ayşe Göker +1 more
This paper presents an approach that has significant potential far studying Web users' search contexts that uses Dempster-Shafer theory to combine evidence extracted from two sources, each of which is based on the statistical data from Web search logs.
Lecture notes in computer scienceThe Intention Behind Web Queries
185 Citations2006Ricardo Baeza‐Yates, Liliana Calderón-Benavides +1 more
This work presents a framework for the identification of user’s interest in an automatic way, based on the analysis of query logs, and establishes that the combination of supervised and unsupervised learning is a good alternative to find user‘s goals.
Analysis of anchor text for web search
178 Citations2003Nadav Eiron, Kevin S. McCurley
The main premise is that anchor text behaves very much like real user queries and consensus titles, so an understanding of how anchor text is related to a document will likely lead to better understanding ofHow to translate a user’s query into high quality search results.
Computer Networks and ISDN SystemsIn search of reliable usage data on the WWW
175 Citations1997James E. Pitkow
This paper establishes terminology to frame the problem of reliably determining usage of WWW resources while reviewing current practice and their shortcomings and argues that server-side sampling provides more reliable and useful usage data while requiring no change to the current HTTP protocol and enhancing user privacy.
Journal of the American Society for Information Science and TechnologyMining longitudinal web queries: Trends and patterns
175 Citations2003Peiling Wang, Michael W. Berry +1 more
The purpose of the study is to understand Web users' query behavior, to identify problems encountered by these Web users, and to develop appropriate techniques for optimization of query analysis and mining.
Predictive caching and prefetching of query results in search engines
173 Citations2003Ronny Lempel, Shlomo Moran
PDC (probability driven cache), a novel scheme tailored for caching search results, that is based on a probabilistic model of search engine users is presented, and prefetching can increase cache hit ratios by 50% for large caches, and can double the hit ratios of small caches.
Decision SciencesUsing the End‐User Computing Satisfaction (EUCS) Instrument to Measure Satisfaction with a Web Site
158 Citations2005Sue Abdinnour‐Helm, Barbara S. Chaparro +1 more
The results show that the EUCS is a valid and robust instrument in the Web environment but that one of the subfactors, timeliness, will need further refinement in the future.
Internet ResearchSearching the Web: a survey of EXCITE users
157 Citations1999Amanda Spink, Judy Bateman +1 more
The study is the first to investigate Web users’ successive searching behavior as they conduct related searches on the EXCITE Web search engine.
Library & Information Science ResearchResearch on Web search behavior
155 Citations2001Ingrid Hsieh‐Yee
The research on Web search behavior reflects researchers' commitment to examine users in their information environment and exhibits rigor in design and data analysis, however, many studies lack external validity.
An analysis of web documents retrieved and viewed
153 Citations2003Bernard J. Jansen, Amanda Spink
This work presents findings from large-scale research into the page viewing patterns of users of the FAST commercial Web search engine, and examines common patterns concerning the number of pages of results viewed, thenumber of pages viewed and the relationship between the number and time between multiple site visits.
Internet ResearchA practical evaluation of Web analytics
149 Citations2004Andy Phippen, Lucy J. Sheppard +1 more
A case study of Web analytics usage in a large multinational airline company demonstrates an application of the theory to a practical context with a company that invests significant resources in their Web strategies and highlights problems in promoting an awareness of Web Analytics and how it can be applied to corporate goals.
Locality in search engine queries and its implications for caching
142 Citations2003Yinglian Xie, David R. O’Hallaron
This work studies two real search engine traces by examining query locality and its implications for caching, and shows that with proxy or user side caching, prefetching based on the user lexicon looks promising.
Journal of Management Information SystemsA Methodology for Analyzing Web-Based Qualitative Data
136 Citations2003Nicholas Romano, C Donovan +2 more
An IS methodology for analysis of Internet-based QD consisting of three steps: elicitation; reduction through IS-facilitated selection, coding, and clustering; and visualization to provide at-a-glance understanding, finding that qualitative data analysis (QDA) accurately reflected film popularity.
ComputerIdentifying Web browsing trends and patterns
134 Citations2001Alan L. Montgomery, Christos Faloutsos
A sample of more than 20,000 Internet users who accessed the Web from July 1997 through December 1999 is analyzed, and this nationally representative data set collected by Jupiter Media Metrix is unique because it was gathered from users' computers, not servers, thus it is immune to caching problems present in other Web usage studies.
An Introduction to Search Engines and Web Navigation
132 Citations2010Mark Levene
This book demystifies the tools that the authors use when interacting with the web, and gives the reader a detailed overview of where they are and where they are going in terms of search engine and web navigation technologies.
SMARTech Repository (Georgia Institute of Technology)Surveying the Territory: GVU's Five WWW User Surveys
131 Citations1997Colleen M. Kehoe, James E. Pitkow
To test the viability of the web as a survey medium and collect preliminary data on the web population, the first GVU WWW User Survey was conducted in January 1994 and subsequent surveys have been conducted approximately every six months.
Journal of the American Society for Information ScienceThe use of computer‐monitored data in information science and communication research
111 Citations1983Ronald E. Rice, Christine L. Borgman
The systems and the kinds of data now available are discussed along with advantages and disadvantages of using computer-monitored data.
Journal of Financial Services MarketingConsumer expectations of online information provided by bank websites
108 Citations2002Kathryn Waite, Tina Harrison
Factors contributing to customer satisfaction and dissatisfaction with current online information provision by retail banks are explored and those contributing to decision-making convenience are preferred over the technological entertainment value of the site.
Integrating e-commerce and data mining: architecture and challenges
108 Citations2002S. Ansari, Ron Kohavi +2 more
It is shown that the e-commerce domain can provide all the right ingredients for successful data mining and an integrated architecture for supporting this integration is described, which can dramatically reduce the pre-processing, cleaning, and data understanding effort in knowledge discovery projects.
ACM Transactions on Information SystemsAutomatic classification of Web queries using very large unlabeled query logs
106 Citations2007Steven M. Beitzel, Eric C. Jensen +3 more
This work combines multiple classifiers, including exact lookup and partial matching in databases of manually classified frequent queries, linear models trained by supervised learning, and a novel approach based on mining selectional preferences from a large unlabeled query log to topically classify queries.
Journal of the American Society for Information Science and TechnologyA longitudinal study of World Wide Web users' information‐searching behavior
99 Citations2001Vivian Cothey
A study of the "real world" Web information searching behavior of 206 college students over a 10-month period showed that, contrary to expectations, the users adopted a more passive or browsing approach to Web information search and became more eclectic in their selection of Web hosts as they gained experience.
Journal of the American Society for Information ScienceEnd user searching on the Internet: An analysis of term pair topics submitted to the Excite search engine
95 Citations2000Nancy C. M. Ross, Dietmar Wolfram
Subject area frequencies and their cooccurrences with one another were tallied and analyzed using hierarchical cluster analysis and multidimensional scaling, resulting in several well-defined high-level clusters of broad subject areas.
Library & Information Science ResearchExploring behavior of E-journal users in science and technology: Transaction log analysis of Elsevier's ScienceDirect OnSite in Taiwan
91 Citations2002Hao‐Ren Ke, Rolf Kwakkelaar +2 more
This article analyzes usage of the Taiwan-based ScienceDirect OnSite E-journal system, one of the largest and most heavily used full-text Science, Technology, and Medicine (STM) databases worldwide.
Providing Government Information on the Interne: Experiences with THOMAS
88 Citations1995Bruce Croft, Rosemarie S. Cook +1 more
Preliminary experience with THOMAS indicates that there is significant interest in legislative information, and that queries tend to be shorter than those studied in retrieval evaluations such as TREC.
Journal of DocumentationMultitasking information behavior and information task switching: an exploratory study
88 Citations2004Amanda Spink
A case study exploring multitasking information behavior by an information seeker in a public library using diary, observation and interview data collection techniques finds that the information seeker engaged in a process of 17 information task switches over two library visits.
Journal of the American Society for Information Science and TechnologyEvaluating the effectiveness of and patterns of interactions with automated searching assistance
82 Citations2005Bernard J. Jansen, Michael D. McNeese
Results indicate that automated assistance can improve searching performance, but the improvement is less dramatic than one might expect, with an approximately 20% performance increase, as measured by the number of userselected relevant documents.
Medical Entomology and ZoologyWeb Analytics: An Hour a Day
81 Citations2007Avinash Kaushik
The author reveals the secrets behind creating a Data-Driven Culture-Practical Steps and Best Practices behind making Web Analytics Actionable, as well as dispelling the Myths of Web Analytics.
European Journal of MarketingThe antecedents of Web site performance
79 Citations2002K.R.E. Huizingh
The results show that most antecedents identified in literature indeed somehow influence the performance of Web sites, and multivariate analyses indicate that customization of the Web site is an important determinant of both Web performance indicators.
Library & Information Science ResearchEnd user searching: A Web log analysis of NAVER, a Korean Web search engine
79 Citations2005Soyeon Park, Joon Ho Lee +1 more
Current transaction log analysis methodologies are examined and a method for log cleaning, session definition, and query classification is proposed and it is of interest that users tend to change their queries totally rather than adding or deleting terms to modify the previous queries.
Psychology and MarketingOn‐line waiting: The role of download time and other important predictors on attitude toward e‐retailers
79 Citations2004Gregory M. Rose, Matthew L. Meuter +1 more
Findings indicate that objective download delay is not a critical determinant of attitude toward an e-retailer, however, findings show there are other direct and indirect delay effects, including those resulting from perceived retailer control of delay, that impact Web-system success.
Library Hi TechThe limits and limitations of transaction log analysis
76 Citations1993Martin Kurth
This work has shown that among other reasons, transaction log databases contain relatively few fields and lack sufficient retrieval tools, students of transaction log data have begun to ask as many questions about what transaction logs cannot reveal as they have asked aboutWhat transaction logs can reveal.
Journal of the American Society for Information Science and TechnologyUsing clustering techniques to detect usage patterns in a Web‐based information system
74 Citations2001Hui‐Min Chen, Michael D. Cooper
The analysis shows that each group of user sessions in the MELVYL system had distinct patterns of use of the system, which justifies the methodology employed in this study.
Automatic evaluation of world wide web search services
73 Citations2002Abdur Chowdhury, Ian Soboroff
This paper presents a method for comparing search engines automatically based on how they rank known item search results and finds that some services perform known item searches better than others, but the majority are statistically equivalent.
Communications of the ACMStudying long-term system use
66 Citations1995Judy Kay, Richard C. Thomas
The objective of this article is to present a methodology for monitoring many users in their natural settings over the long term and to give an example of its application to the domain of students learning an editor for three years, and how data obtained from this methodology permits the construction of individual user models.
Journal of DocumentationInteraction in information searching and retrieval
62 Citations2000Micheline Beaulieu
The adoption of an interaction paradigm for IR research is advocated and examples of empirical work for supporting interactive searching and retrieval are provided.
Usage analysis of a digital library
61 Citations1998Steve Jones, Sally Jo Cunningham +1 more
This work analyzes transaction logs for a large full-text document collection for Computer Science researchers and reports insights gained and identifies resulting search interface design issues.
Online and CD-Rom ReviewCracking the code: web log analysis
57 Citations1999David Nicholas, Paul Huntington +2 more
With the web being such a universally popular medium, accounting forever more a people’s information seeking behaviour, and with every move a person makes on the webbeing routinely monitored, web logs offer a treasure trove of data but turn out to be good on volume and detail but bad at precision and attribution.
Journal of the American Society for Information Science and TechnologyStochastic modeling of usage patterns in a web‐based information system
50 Citations2002Hui‐Min Chen, Michael D. Cooper
Continuous-time stochastic models, mainly based on semi-Markov chains, are used to derive user state transition patterns (both in rates and in probabilities) in a Web-based information system and showed that different groups have distinct patterns of system use.
College & Research LibrariesUsing Transaction Log Analysis to Improve OPAC Retrieval Results
50 Citations1998Deborah D. Blecic, Nirmala S. Bangalore +4 more
Analysis of the first set of data revealed that users experienced difficulty with basic searching techniques, and the OPAC introductory screens were simplified and clarified to help users improve search success rates.
Using Web server logs to improve site design
50 Citations1998M. Carl Drott
Server logs can be used to monitor use patterns and employ them to improve the design and functionality of the web site, as well as analyze and redesign a wide range of webbased material.
Experiences retrieving information in the world wide web
45 Citations2002Fidel Cacheda, Á. Viña
This paper has analysed more than 320,000 requests of the transaction log of a Spanish Web directory and developed an exhaustive statistical analysis of searches, categories visited and documents viewed to achieve a mathematical pattern of behaviour for each user.
Actionable Web Analytics: Using Data to Make Smart Business Decisions
38 Citations2007Jason Burby, Shane Atchison
This book is about the why, not just the how, of web analytics and the rules for developing a "culture of analysis" inside your organization and the reasons why your data must generate meaningful action.
Online Information ReviewNeural network applications for automatic new topic identification
34 Citations2005Seda Özmutlu, Fatih Çavdur
An artificial neural network is proposed to identify automatically topic changes in a user session by using the statistical characteristics of queries, such as time intervals and query reformulation patterns to identify topic changes within a user search session.
IGI Global eBooksResearch and Methodological Foundations of Transaction Log Analysis
31 Citations2009Bernard J. Jansen, Isak Taksa +1 more
This chapter outlines and discusses theoretical and methodological foundations for transaction log analysis, and presents the power and deficiency of the unobtrusive methodological concept, including benefits and risks of transactionlog analysis specifically from the perspective of an unobtrusion method.
Agents for collecting application usage data over the Internet
29 Citations1998David M. Hilbert, David Redmiles
This paper presents an agent-based approach and prototype system that makes large-scale collection of usage data over the Internet a practical possibility.
Using navigation data to improve IR functions in the context of web search
24 Citations2001Mark Hansen, Elizabeth Shriver
A mixture model for the observed set of search sessions is developed, and variants of the classical EM algorithm for training are proposed, which yields a type of navigation-based query clustering.
Library & Information Science ResearchStudying E-Journal User Behavior Using Log Files
24 Citations2000Liangzhi Yu, Ann Apps
The experience of using the log file data to understand user behavior in the SuperJournal project is reported, addressing methodological and analytical issues that may have wider relevance.
IGI Global eBooksThe Methodology of Search Log Analysis
23 Citations2009Bernard J. Jansen
The three stages of the methodology are presented in detail with discussions of the goals, metrics, and processes at each stage and Suggestions are provided on ways to leverage the strengths and addressing the limitations of transaction log analysis for Web searching research.
Journal of Applied Social PsychologyCommunity Research: The Lost Art of Unobtrusive Methods<sup>1</sup>
22 Citations2000Stewart Page
Journal of Educational Computing ResearchOnline Study Behavior of 100,000 Students Preparing for the SAT, ACT, and GRE
21 Citations2004Eric Loken, Filip Radlinski +3 more
Data recorded on the self-directed studying of more than 100,000 students using a Web-based tool to prepare for U.S. college admissions tests reveal several non-optimal behaviors that should be considered for evaluating the causal effect of commercial coaching operations.
Canadian journal of information scienceTerm co-occurrence in Internet queries : An analysis of the Excite data base
21 Citations1999Dietmar Wolfram
La distribution de the frequence d'occurrence de paires de termes a ete soumise a trois modeles pour determiner si les tendances de l'utilisation des termes suivait une distribution zipfienne, anders si l'on pouvait degager une dependance binaire pour certains termes de recherche particuliers and pour certaines combinaisons de tailles of termes.
ComputerPaid Search
19 Citations2006Bernard J. Jansen
With paid search, the content provider, search engine, and user have mutually supporting goals and pay Web search engines to display sponsored links alongside the algorithmic links.
Journal of the American Society for Information ScienceA study of the use of variables in information retrieval user studies
19 Citations1999Weijing Yuan, Charles T. Meadow
An exploratory study of the measurement of commonality in the use of variables or measures by authors and groups of authors who have reported on studies of information retrieval system users finds that usage may be a stronger indication of similarity than co-citation.
A study of multitasking Web search
19 Citations2004Seda Özmutlu, H. Cenk Özmutlu +1 more
Findings from a study of users performing multitasking searches on Web search engines suggest that almost one third of FAST users perform multitasking Web searching and multitasking sessions are longer in duration than regular searching sessions.
Communications of the Association for Information SystemsWeb Site Analysis: A Review and Assessment of Previous Research
17 Citations2007Horst Treiblmaier
Different approaches to Web site analysis are compared and a classification framework is presented to provide important insights into the current state-of-the-art of Web analysis and will be supportive for anyone planning to conduct a Web analysis.
ACM Transactions on Internet TechnologyAutomated gathering of Web information
17 Citations2006Bernard J. Jansen, Tracy Mullen +2 more
This research provides a classification for information agent using stages of information gathering, gathering approaches, and agent architecture, and examines an implementation of one of the resulting classifications in detail, investigating how agents search for information on Web search engines, including the session, query, term, duration and frequency of interactions.
Computers & SecuritySearch engines and privacy
15 Citations2004Hassan Aljifri, Diego Sánchez Navarro
The nature of concerns over what this could mean for privacy issues is addressed, attempting to clarify the issues at stake in a balanced view considering the position of all parties involved in the problem.
Journal of the American Society for Information ScienceDesign considerations in instrumenting and monitoring web‐based information retrieval systems
13 Citations1998Michael D. Cooper
A client-server design for communications interface is proposed, a basic research question remonitoring, which involves creation of a series of server mains: Is the system effective in helping users find inforand client systems to obtain and process transaction mation?
Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)Online public access catalog research in the United Kingdom: an overview
10 Citations1987Janet Kinsella, Philip Bryant
Evaluation of online catalogues : an assessment of methods
10 Citations1990Micheline Hancock‐Beaulieu, Stephen Robertson +1 more
A project investigating tools, techniques and methods for the evaluation of interactive library catalogues is described, and the emphasis was on diagnostic methods, and on the use of the catalogue in the wider context of user information seeking behaviour.
Journal of Physics A Mathematical and TheoreticalThe anatomy of a large query graph
7 Citations2008Ricardo Baeza‐Yates, Alessandro Tiberi
It is shown that the graphs strongly resemble scale-free networks and that almost all the measures of these graphs are well approximated by power laws.
IGI Global eBooksTopic Analysis and Identification of Queries
4 Citations2009Seda Özmutlu, H. Cenk Özmutlu +1 more
…