login

Determinants of Buyer Response to Physical Distribution Service

Journal of Marketing ResearchPublished 1 August 1969
Ronald P. Willett, P. Ronald Stephenson
Citations38
SJR quartileQ1
SJR score6.96
SNIP2.42

Abstract

Present models for prescribing the configuration of a firm's physical distribution system generally fail to consider order service time as a variable, though there is reason to believe buyers are influenced by service time differentials among suppliers. This article attempts to clarify how retailers discriminate among levels of service time available.

Keywords

EngineeringBusiness, Management and Accounting