The use of technology to improve service quality
Cornell Hotel and Restaurant Administration QuarterlyPublished 1 June 1992
R. Dan Reid
Citations63
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
A look at the extent of service improvements to be gained through investments in technology and expanded facilities and programs