User involvement and user satisfaction
Information & ManagementPublished 1 July 1993
Kwasi Amoako‐Gyampah, Kathy Brittain White
Citations107
SJR quartileQ1
SJR score2.92
SNIP2.74
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TL;DR
Using the results from a survey questionnaire, it is shown that user perception of level of involvement has a direct, positive and significant impact on user satisfaction.
Abstract
User involvement is of interest to researchers because of its potential impact on the success of systems. This paper examines some contingencies of user involvement and user satisfaction (a surrogate for system success). Using the results from a survey questionnaire, we show that user perception of level of involvement has a direct, positive and significant impact on user satisfaction. The results also indicate that managers should become aware of the nature of the interactions that occur among user groups and system development groups. We show that user perception of the system development group's attitude toward involvement has a positive effect on user satisfaction.
Keywords
Computer ScienceDecision SciencesSocial Sciences
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