Quality Public Management, What It Is and How It Can Be Improved and Advanced
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Abstract
Chapter 1 Preface Part 2 Empirical Methods and Quality Management Chapter 3 The Quality Standard Part 4 Quality Processes, Structures, and Personnel Chapter 5 Processes and the Quality Movement Chapter 6 Structures and the Quality Movement Chapter 7 Personnel and the Quality Movement Part 8 Improving and Advancing Quality Public Management Chapter 9 Improving Quality Public Management Chapter 10 Advancing Quality Public Management Part 11 Appendix A: Quality Management Theorists, Practitioners, and Associations Part 12 Appendix B: Critiques and Assessments of Quality Management and of the Quality Movement in Government