Quality of IS use

Abstract

The importance of skills to use information systems (IS) seems to be well understood, but surprisingly only moderately studied. Research on IS adoption has concentrated mainly on the implementation and phases prior to implementation. Post-implementation behaviour has played a minor role. Further, post-implementation studies have concentrated more on usage and user satisfaction rather than the abilities required to use IS in an organizational context. Here we address the emergent issue of the skills to use IS. The research objective is to assess levels of skill in using microcomputer software packages and to understand the role of skills in an organizational context. To fulfill the research objective a case study has been conducted. The results suggest that IS abilities which support work might be at an alarmingly low level although IS usage seems to be active.