Communicating the complexity of computer‐integrated operations
International Journal of Operations & Production ManagementPublished 1 April 2002
Teresa Waring, David Wainwright
Citations47
SJR quartileQ1
SJR score2.88
SNIP2.22
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
TL;DR
The paper concludes by reflecting on the need for more “ideal” speech situations in order to deal with complex operations management problems where political, power and social issues can obstruct effective implementation of new computer‐integrated operations.
Abstract
The English National Health Service has undergone unprecedented political, economic and technological change. This has resulted in a requirement for radical improvements in operational efficiency and effectiveness. An effective IT infrastructure supporting key operational processes and management reporting is now seen as essential. This paper outlines the findings from empirical research in a North East hospital Trust. The authors collaborated on a requirements analysis project to investigate and model business processes and information flows using an automated IDEF0 software tool. A participatory action research framework was used, informed by principles derived from critical social theory, to describe the complexity of the situation and provide improved communication amongst stakeholders. The paper concludes by reflecting on the need for more “ideal” speech situations in order to deal with complex operations management problems where political, power and social issues can obstruct effective implementation of new computer‐integrated operations.
Keywords
Social SciencesDecision Sciences
Knowledge and Human Interests
4,058 Citations1968Jürgen Habermas
Contemporary Sociology A Journal of ReviewsCommunication and the Evolution of Society.
2,208 Citations1981Dieter Misgeld, Jurgen Habermas +1 more
Doing Critical Management Research
1,629 Citations2000Mats Alvesson, Stanley Deetz
Introduction to Critical Theory
1,423 Citations1980David Held
Communications of the ACMFour paradigms of information systems development
921 Citations1989Rudy Hirschheim, Heinz K. Klein
Four different approaches to information systems development are examined, each of which involves making a number of implicit and explicit assumptions about how the system will be implemented.
Journal of the Operational Research SocietyTowards a System of Systems Methodologies
693 Citations1984Michael C. Jackson, P. Keys
The analysis points to the need for a co-ordinated research programme designed to deepen understanding of different problem contexts and the type of problem-solving methodology appropriate to each.
Journal of the Operational Research SocietyMaking Sense of Management: A Critical Introduction
580 Citations1997M Alvesson, H Willmott
MIS QuarterlyRealizing Emancipatory Principles in Information Systems Development: The Case for ETHICS
406 Citations1994Rudy Hirschheim, Heinz K. Klein
This reformulated version of ETHICS seems the most likely candidate to be extended or "reformulated" to achieve emancipatory ideals more comprehensively.
American Political Science ReviewCritical Social Science. By Brian Fay. Ithaca: Cornell University Press, 1987. 242p. $35.00 cloth, $12.95 paper.
363 Citations1988James Bohman
Journal of the Operational Research SocietyCritical Systems Thinking: Directed Readings
352 Citations1992John Clifford Holt
This book discusses Critical Systems Thinking in the 1980s, Modernism, Postmodernism and Contemporary Systems Thinking Redefining the Management and Systems Sciences Total Systems Intervention, and more.
Open University Press eBooksHospitals in transition : the resource management experiment
86 Citations1991Tim Packwood, Justin Keen +1 more
A case of chronic venous thrombosis with luminal obliteration in the comitant peroneal veins of a free fibula osteocutaneous flap is presented and flap transfer was possible using a local vein to the soleus muscle that had fortunately remained patent.
Systemic Practice and Action ResearchParticipatory Action Research as Critical Pedagogy
41 Citations1998Ken Udas
Journal of Information TechnologyInterpreting integration with respect to information systems in organizations – image, theory and reality
39 Citations2000Teresa Waring, David Wainwright
International Journal of Public Sector ManagementThe information management and technology strategy of the UK National Health Service – Determining progress in the NHS acute hospital sector
35 Citations2000David Wainwright, Teresa Waring
It is argued that this rate and scale of change has outstripped the ability of health‐care organisations to respond effectively in order to implement the key goals set by strategic policy makers.
Journal of Information TechnologyIT Systems Implementation: Research Findings from the Public Sector
33 Citations1989Leslie P. Willcocks, Annabelle Mark
International Journal of Operations & Production ManagementComputer‐integrated operations: the introduction of a hospital information support system
21 Citations1997Stephen Procter, Andrew D. Brown
The framework of analysis provided by Ebers and Lieb, who concentrate on the social processes in implementation and the effects of reducing organizational slack, is applied to the integration of information systems in a UK hospital.
Journal of Management in MedicineInformation management and technology in England’s large acute NHS hospitals
17 Citations1995Rod Thomas, John Robinson +3 more
It is concluded that a massive rethink of policy is required, with a much greater emphasis on research, development and independent evaluation in information management and technology.
Journal of Information TechnologyInterpreting Integration with Respect to Information Systems in Organizations – Image, theory and Reality
14 Citations2000Teresa Waring, David Wainwright
There is an urgent need for better conceptual and theoretical models of integration to enable more effective discourse of the concept and these models must also encompass and include more diverse non-technical factors for the adoption of more complex forms of IS.
Open University Press eBooksManaging health service information systems : an introduction
12 Citations1995Rod Sheaff, V. J Peel
This work presents a strategy for implementing an information strategy at local level health records classification and coding manpower development for NHS information systems procuring health-care information systems the future of UK health informatics.
Northumbria Research Link (Northumbria University)The systems analyst and emancipatory practice : an exploratory study in three NHS hospitals.
10 Citations2000Teresa Waring
This thesis is a result of research which has explored how the systems analyst can develop emancipatory practice within the context of integrated information systems implementation, and draws attention to the difficulties of carrying out this type of research.
Journal of Information TechnologyIT Systems Implementation: Research Findings from the Public Sector
9 Citations1989Leslie P. Willcocks, Annabelle Mark
A range of weaknesses and impending problem areas in implementation practice are identified to support the detailed case made for changes in how computer-based projects are developed, managed and implemented within the organization.