The effect of information load on decision makers' cue utilization levels and decision quality in a financial distress decision task

Abstract

Seventeen practising auditors and sixty-seven accounting students participated in a decision making experiment that examined the effect of increasing amounts of accounting information on cue usage and decision quality. Each participant made financial distress decisions under three levels of information load. Approximately one-third of those participating apparently experienced information overload and exhibited an inverted-U relationship between information usage and information load; the others exhibited patterns of increasing cue usage. The individuals who apparently experienced information overload also reached decisions of lesser quality, as indicated by significantly lower decision making consistency, lesser agreement with a composite judge, and lower consensus.