Social relationship and its role in knowledge management systems usage
Information & ManagementPublished 8 February 2009
Wei He, Qian Qiao, Kwok‐Kee Wei
Citations177
SJR quartileQ1
SJR score2.92
SNIP2.74
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TL;DR
The dimensions of social relationship and its importance in the use of a KMS by employees are explored and social capital theory was employed to establish the social relationship construct and its three dimensions: tie strength, shared norms, and trust.
Abstract
The KMS has been widely implemented in organizations. However, its availability does not guarantee that employees have been willing to spend time and effort using it. We explored the use of KMS with emphasis on social relationship. Specifically, social capital theory was employed to establish the social relationship construct and its three dimensions: tie strength, shared norms, and trust. By studying a company that had implemented a KMS, we explored the dimensions of social relationship and its importance in the use of a KMS by employees. A theoretical framework was used to depict the antecedents of employee's usage behavior. Implications for both researchers and practitioners are discussed, especially for companies expecting to exploit knowledge sharing in the Chinese business environment.
Keywords
PsychologySocial Sciences
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