An Exploratory Model for Evaluating Crisis Events and Managers' Concerns in Non‐Profit Organisations

Abstract

Few organisations avoid the experience of crisis management. Some time during their life they are confronted with some type of crisis that may strain their resources and distract them from their central mission of serving its clients. Crisis management seeks to minimise the impact of these events. Although the crisis management literature is plentiful regarding larger organisations, little has been written on this subject as it relates to non‐profit organisations. This study examines the perceptions and experiences of crisis events among non‐profit organisation managers located in the north‐eastern part of the U.S. The results reveal that only a little more than a quarter of the respondents indicated that a formal crisis management team or any plans to implement it were operating in their non‐profit organisation.