Facilitating computer-supported meetings: A cumulative analysis in a multiple-criteria task environment
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TL;DR
This article describes a program of enhancing the effectiveness of a new technology, Group Decision Support Systems (GDSS), through a series of studies which resulted in improvements in the technology itself as well as in how the technology is supported.
Abstract
There have been many instances of the ineffective applications of new information technology. This article describes a program of enhancing the effectiveness of a new technology, Group Decision Support Systems (GDSS), through a series of studies which resulted in improvements in the technology itself as well as in how the technology is supported. Our approach emphasizes human facilitation and facilitative features embedded in the GDSS software.
