The measurement of experienced burnout
Journal of Organizational BehaviorPublished 1 April 1981
Christina Maslach, Susan E. Jackson
Citations14,033
SJR quartileQ1
SJR score3.86
SNIP2.77
Generate an AI Snapshot to get a quick, structured summary of this paper.
Study Snapshot
ObjectiveStudy objective
MethodsResearch methodology
PopulationPopulation studied
Sample sizeSample sizes
OutcomesStudy outcomes here
ResultsStudy results comes here
LimitationsResearch study limitations comes here
A concise AI-generated summary of the paper will appear here once you click Generate AI Snapshot.
Abstract
Abstract A scale designed to assess various aspects of the burnout syndrome was administered to a wide range of human services professionals. Three subscales emerged from the data analysis: emotional exhaustion, depersonalization, and personal accomplishment. Various psychometric analyses showed that the scale has both high reliability and validity as a measure of burnout.
Keywords
PsychologyHealth ProfessionsBusiness, Management and Accounting
Journal of Applied PsychologyDevelopment of the Job Diagnostic Survey.
7,242 Citations1975J. Richard Hackman, Greg R. Oldham
Munich Personal RePEc Archive (Ludwig Maximilian University of Munich)The Job Diagnostic Survey: An Instrument for the Diagnosis of Jobs and the Evaluation of Job Redesign Projects
740 Citations1974J. Richard Hackman, Greg R. Oldham
Psychiatric ServicesCharacteristics of Staff Burnout in Mental Health Settings
609 Citations1978Ayala Malach Pines, Christina Maslach
The authors present recommendations for reducing staff stress and subsequent burnout, including allowing more chances for temporary withdrawal from direct patient care and changing the function of staff meetings.
Journal of Social IssuesThe Client Role in Staff Burn‐Out
461 Citations1978Christina Maslach
It should be recognized that clients can dehumanize staff just as staff can dehumanized them, and that steps to humanize the staff-client relationship must focus on both participants in this interaction.
Social WorkOccupational tedium in the social services
224 Citations1978Ayala Malach Pines, Ditsa Kafry
Occupational tedium among social service workers was found to depend more on a worker's interpersonal relations with colleagues and clients than on intrinsic work conditions, such as the variety of job assignments.
Child & Youth Care ForumCombatting staff burn-out in a day care center: A case study
116 Citations1980Ayala Malach Pines, Christina Maslach
In a follow-up study on a research investigating the burnout syndrome in day care settings, the successful attempts of one day care center to combat burnout are presented.